How can we help?
Select an option below to be directed to the appropriate support request form.
Researchers and Administrators
eProtocol
Reach out for support with protocol submissions, amendments, renewals, and navigating the eProtocol system for IRB, IACUC, or IBC studies.
ERA Help Ticket
Submit a request for assistance with UTRMS access, sponsor system access, PI status exceptions, or financial report permissions in the ERA system.
REDCap
Get help with account setup and management, project upgrades, and basic troubleshooting for REDCap.
Reporting
Submit a request for research-related data, UTRMS custom reports, or support with data interpretation.
UTRMS
Request support from UTRMS admins for Agreements, Grants, IRB, COI, IACUC and Animal Operations modules.
OVPR Staff
Communications Request
Submit a request for help with communications/marketing, storytelling, social media, or other services.
IT Support
Get help with software and desktop issues, laptop loans, or employee onboarding and offboarding.
Website Support
Submit a request for content updates, new pages or events, bug fixes, and other support for OVPR web properties.