Support Request Hub How can we help? Select an option below to be directed to the appropriate support request form. Researchers and Administrators eProtocol Reach out for support with protocol submissions, amendments, renewals, and navigating the eProtocol system for IRB, IACUC, or IBC studies. Start Request ERA Help Ticket Submit a request for assistance with UTRMS access, sponsor system access, PI status exceptions, or financial report permissions in the ERA system. Start Request REDCap Get help with account setup and management, project upgrades, and basic troubleshooting for REDCap. Start Request Reporting Submit a request for award financial data, research administration data, UTRMS custom reports, or help interpreting your data. Start Request UTRMS Request support from UTRMS admins for Agreements, Grants, IRB, COI, IACUC, Safety, and Animal Operations modules. Start Request TRACKS Get help with TRACKS, including training records, acknowledgements, reporting issues, course information, and transcripts. Start Request OVPR Staff Communications Request Submit a request for help with communications/marketing, storytelling, social media, or other services. Start Request IT Support Get help with software and desktop issues, laptop loans, or employee onboarding and offboarding. Start Request Reporting & Analytics Support for research and award financial analysis, including dashboards, custom reports, and other reporting and analytics needs. Start Request Website Support Submit a request for content updates, new pages or events, bug fixes, and other support for OVPR web properties. Start Request
