How can we help? ...or select an option below to be directed to the appropriate support request form. Researchers and Administrators eProtocol Reach out for support with protocol submissions, amendments, renewals, and navigating the eProtocol system for IRB, IACUC, or IBC studies. Start Request ERA Help Ticket Submit a request for assistance with UTRMS access, sponsor system access, PI status exceptions, or financial report permissions in the ERA system. Start Request REDCap Get help with account setup and management, project upgrades, and basic troubleshooting for REDCap. Start Request Reporting Submit a request for research-related data, UTRMS custom reports, or support with data interpretation. Start Request UTRMS Request support from UTRMS admins for Agreements, Grants, IRB, COI, IACUC and Animal Operations modules. Start Request OVPR Staff Communications Request Submit a request for help with communications/marketing, storytelling, social media, or other services. Start Request IT Support Get help with software and desktop issues, laptop loans, or employee onboarding and offboarding. Start Request Reporting & Analytics Submit a request for research-related data analysis, dashboards, custom reports, or help with other reporting and analysis needs. Start Request Website Support Submit a request for content updates, new pages or events, bug fixes, and other support for OVPR web properties. Start Request
