POB FAQ

If answering the phone, say: “Hello – ACES IT – My name is _____, how can I help you?”

“You can make a reservation online using your web browser. Go to the ACES IT home page (https://research.utexas.edu/acesit) or google 'ACESIT'. Click the link, 'POB Rooms & Reservations', located on the left-hand side of the page.”

“Go to the ACES IT home page (https://research.utexas.edu/acesit ) and click the link, 'Confirm Reservation', located on the left-hand side of the page.”

“What is the date and time of your event? What is your name?”

Collect information and email kurt@austin.utexase.edu.

“You can reserve the “Private Dining Room” online using your web browser. Go to the ACES IT home page (https://research.utexas.edu/acesit). Click the link, 'POB Rooms & Reservations', located on the left-hand side of the page. On the next page, click the link, 'Private Dining Room (POB 2.222)'."

“For catering, you will need to contact Kim at O’s Campus Café at 512-232-9060.”

FYI – our policy says that only food catered by O’s Campus Café is allowed in POB rooms.

“I am sorry but we do not provide that service. There are extra chairs in the conference rooms (about 4) and lots of extra chairs in POB 2.402. We ask that you not move chairs between rooms. You can rent them from either Transportation Services (sorry we don't have contact information) or from O's Campus Cafe if you are having the event catered (call Kim at O’s Cafe (512-232-9060)).”

“You will need to talk to Alexis Mendez. Email him at alexis.mendez@austin.utexas.edu or call 512-232-9093."

“I am sorry to hear that. We will send someone right away.”

Get the room number and call 2-9093 or send email with the subject “AV Problems” to alexis.mendez@austin.utexas.edu.

“I am sorry but we do not provide Skype accounts. You will have to create and use your own account.”

“I will report the problem. What is the room number?”

Call 1-2020(2) and report the problem.

“I am sorry to hear that. Please contact UTPD at 512-471-4441 to report the theft.”

“What did they look like? What were they doing? I will contact UTPD.”

Hang up and call UTPD at 512-471-4441 to report.

“What is the room number?”

Kurt, Annette, and Monty have the master key for the building. If they are in the building, let one of them know. Otherwise, say “I am sorry, no one is available with the master key. You will have to call UTPD at 512-471-4441.”

“For that you will need to contact the Texas Advanced Computing Center (TACC) at 512-232-4772.”

“For that you will need to contact Patti Spenser (Computer Science in the GDC Building) at 512-471-9551.”

“It is in the FAC Building which is located on the west side of the Tower (Main Building).”

“Oden Institute can be reached at 512-471-3312.”

See more below...